Frequently Asked Questions

Ordering


What should I do if I provided an incorrect shipping address but have already submitted the order?
For any issues with your delivery address once the order has been submitted, please contact us via email or phone: orders@tucsontamalecompany.com or 520-622-8370.
Why do I have to purchase tamales in certain quantities, i.e. 8, 16 or 22 packs?
To ensure your tamales arrive at your door in optimal condition for your enjoyment, we only ship full boxes, which requires a specific number of tamale packs be in the box. This also maximizes your shipping to tamale cost as boxes that are under-filled will have almost the same shipping cost as those that are full due to FedEx charges for box dimensions. Filling a box completely ensures delivery of a quality product and the best $ value for the customer.
But what if I want to order more?
You can always order more tamales!  As long as your order will fit in a combination of our boxes the website will allow you to place an order.  For example: you may order 30 or 32 tamales because this will fit in one small box and one large box or two medium boxes respectively. An order of 29 or 31 tamales would not be allowed to process, because it would leave too much space in the box.  
I just placed my online order. How will I know it was received?
You should receive an email or text message confirmation of your order moments after completing payment information.  If you do not receive the confirmation, then please contact us to confirm via email or phone: orders@tucsontamalecompany.com or 520-622-8370.
Can I use a gift card I was given when ordering online?
We offer two types of gift cards: one for our restaurants and one for our website.  Gift cards for our restaurant cannot be used online and gift cards for our website cannot be used in our restaurant. If you are not sure which kind of gift card you have, please contact us at orders@tucsontamalecompany.com
Will sales tax be added to my order?
If you live in the state of Arizona, then all applicable taxes will be added to your order.

Shipping & Delivery


How long will the current shipping special last?
We will run the flat-rate shipping special at least until the end of June.  If successful, the campaign may extend. Please help make it happen by sharing this great deal with friends and family.  
What are the rates for the June Shipping Special?
This rate map is meant to provide an estimate for delivery charge, your actual rate will be determined by your full delivery address entered during checkout.
Shipping Rates
How are your tamales shipped?
We ship all our tamales frozen in an insulated container with coolant to ensure they arrive at their destination cold/frozen. We use FedEx 2nd-day air (or ground where it will arrive in 2 days or less).
Where are your tamales shipped from?
We ship directly from our production facility in Tucson, AZ to your door.
When do you ship out orders?
Typically, we ship orders every Monday unless there is a holiday.  Occasionally during the busier times of year we may ship on Tuesday or Wednesday as well.  Because our tamales must be shipped to arrive in 2 days we can only ship on Monday, Tuesday and Wednesday during the week. When you are purchasing frozen goods our website will allow you to select an estimated delivery date.  All other goods will ship separately and may ship any day of the week, generally the week following your order.
How much does it cost to ship?
Shipping costs vary greatly between the size of box ordered and the distance one lives from our Tucson, AZ facility. Locations that can be reached via ground shipping in 2 days or less cost less for shipping than those on the other side of the country. Larger boxes cost more to ship than smaller boxes. You can see what your shipping will cost during checking prior to completing your order.
Why is it so expensive to ship?
Our tamales are massive!  It is very expensive to ship heavy, frozen products across the country.  We are always searching for ways to reduce this cost for you.
Do my tamales need to be put in the freezer once I receive them?
If you do not plan on eating all of your tamales within 7 days of receipt, place them in the freezer as soon as you open the box.
Why am I paying for 2-day shipping if it won’t arrive until Wednesday of the following week?
We would love to send your order out immediately, however, tamales must arrive on weekdays within 2 days of shipment.  So, we can only ship on Monday, Tuesday, Wednesday, for a Wednesday, Thursday, or Friday delivery.
Do you ship internationally?
At this time we are not able to ship internationally due to import-export restrictions. We only ship in the United States.



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